ek444 Privacy Policy —
Your Information Is Fully Protected

1 What Information We Collect

ek444 collects two types of information from its users — information provided directly and information collected automatically.

1.1 Information Provided Directly

Information you provide to us during registration, verification, and transactions includes:

• Full name and date of birth
• Email address
• Mobile number
• Identity verification documents (National ID or passport)
• Payment information (bKash, Nagad, or Rocket number — full account credentials are never stored)
• Messages sent through live chat or email

1.2 Information Collected Automatically

When you visit our website, certain technical information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and session duration
• Information collected through cookies and similar tracking technologies
• Gaming history and betting activity

2 Purpose of Data Use

ek444 uses your information only for the following legitimate purposes:

• Account Management: Completing registration, verifying identity, and keeping your account secure.
• Financial Transactions: Processing deposits, withdrawals, and bonuses.
• Customer Support: Helping resolve your questions and issues.
• Security and Fraud Prevention: Detecting unauthorized access, money laundering, and fraudulent activity.
• Responsible Gaming: Monitoring your gaming behavior and providing support when needed.
• Platform Improvement: Analyzing user experience to improve service quality.
• Communications: Sending important updates, promotional information, and security alerts (you can opt out at any time).

3 Data Storage and Security

Protecting your personal information is ek444's highest priority. We apply industry-standard security measures:

3.1 Technical Security

• 256-bit SSL encryption is used for all data transmissions.
• Payment information is stored in compliance with PCI-DSS standards.
• Firewalls and intrusion detection systems remain active.
• Regular security audits are conducted.

3.2 Access Control

• Only authorized staff can access information on a need-to-know basis.
• All access is logged and reviewed.
• Staff are bound by strict confidentiality agreements.

3.3 Data Retention Period

We retain information for as long as your account is active and, after account closure, for as long as required to meet applicable legal obligations. After this period, information is securely deleted or anonymized.

4 Sharing Information with Third Parties

ek444 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Minimum necessary information is shared with payment service providers such as bKash, Nagad, and Rocket to complete transactions.
• Technology Partners: Technology service providers required to operate the platform may access limited information under confidentiality agreements.
• Legal Obligations: Information may be provided to comply with court orders or lawful directives from competent authorities.
• Fraud Prevention: With authorized agencies engaged in anti-money laundering (AML) and fraud prevention.

When sharing information with any third party, we ensure they adhere to our privacy standards and that the information is used only for the specified purpose.

5 Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyze platform usage and improve services.

5.2 Cookie Controls

You can disable cookies through your browser settings. Please note that disabling essential cookies may affect some core functions of the platform and you may not be able to log in properly.

6 Your Rights

As a user of our platform, you have several important rights regarding your own information:

• Right of Access: You can request to see what information we hold about you.
• Right to Rectification: You can request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you can request deletion of your information (where no legal obligation applies).
• Right to Restrict Processing: You can request that use of your information be limited for specific purposes.
• Right to Opt Out of Marketing: You can request to stop promotional communications at any time.
• Right to Data Portability: You can request your information be provided in a structured format.

To exercise these rights, please contact our support team. We will endeavor to respond to your request within 30 business days.

7 Protection of Minors

ek444 is a platform operated exclusively for individuals aged 21 and above. We do not intentionally collect information from anyone under the age of 21. Age is verified at the time of registration.

If it comes to our attention that information belonging to a minor as defined by our policy has reached us, we will immediately close that account and delete the associated information.

8 International Data Transfers

Our servers and technical infrastructure may be located in various countries. If your information is transferred across international borders, we ensure the same standard of protection applies in all cases.

We establish data processing agreements with third-party service providers to ensure adequate protection of your information.

9 Changes to the Policy

ek444 reserves the right to update this Privacy Policy from time to time. For any significant changes, we will:

• Update the date on this page.
• Notify registered users by email (for important changes).
• Display a notice on the platform.

If you continue using the platform after changes have been made, you are considered to have agreed to the updated Policy. We therefore recommend visiting this page regularly.

10 Responsible Gaming and Data Protection

ek444 takes responsible gaming very seriously. By analyzing your gaming data, we can identify potentially problematic gaming behavior and provide timely support. Data collected for this purpose is kept strictly secure and is used solely for your well-being.

To learn more about responsible gaming, visit our Responsible Gaming page.

11 Complaints and Contact

If you have any questions, concerns, or complaints about this Privacy Policy, please do not hesitate to contact us. We respect your privacy and are committed to responding promptly to all inquiries.